We are a leading provider of innovative software solutions that addresses challenges associated with managing – People, Facilities and Assets in emerging markets.

Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.  

Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke)

Who We are Looking for?

We are seeking a highly organized and detail-oriented Technical Support Engineer to join our growing team in the Ugandan Market. You will play a pivotal role in ensuring the smooth operation of our technical department by providing logistical support, facilitating communication, and assisting with technical tasks.

• Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.
• Manage and maintain project documentation, including schedules, reports, and inventory.
• Create presentations and other materials to support technical projects and staff.
• Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
• Schedule meetings, appointments, and travel arrangements for technical staff.
• Assist with maintaining an organized and efficient technical workspace.
• Perform other duties as assigned.

• Bachelor’s Degree in Computer Science , Business and IT or related field. 
• Minimum of 2 years of experience in a technical or customer service environment.
• Strong organizational and administrative skills with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• A willingness to learn and adapt to new technologies.

Preferred skills for the Role:

• Experience working in a technical environment (for an IT services/Solutions Organization).
• A strong understanding of ICT Industry technical concepts
• Project management experience.

• Reports to the Technical Manager. 
• Works closely and collaboratively with the Technical, project management and sales teams. 

• Accurately maintains task details and reports on the same on a weekly basis.
• Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
• Keeps an accurate record of projects’ status and informs supervisors of any delays or key issues.
• Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
• Meets all deadlines as indicated by the immediate supervisor
• Maintain all our systems uptimes as per our clients contracts.
• Deliver on all projects and assignments as per contractual obligations. 

• Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
• A collaborative and inclusive work culture that fosters growth and learning.
• Opportunity to lead significant projects.
• Competitive compensation and benefits package.