We are a leading provider of innovative software solutions that addresses challenges associated with managing – People, Facilities and Assets in emerging markets.

Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.  

Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke)

Who We are looking for

We are seeking an experienced Pre-Sales Engineer to join our team in Kenya. You will be responsible for providing technical expertise and guidance throughout the pre-sales and post-sales cycles. You will work closely with the sales team to understand our customer needs, develop and present technical solutions, and demonstrate the value of Identigate’s offerings. 

This role requires a strong technical foundation, excellent communication skills, and the ability to contribute to customer-facing pre-sales activities.

• Solution Design & Presentation: Design and present compelling technical solutions that address customer business challenges and demonstrate the capabilities of Identigate’s products and services.
• Technical Expertise: Act as the technical expert during the sales process, answering customer questions, addressing concerns, and providing in-depth product demonstrations.
• Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify opportunities for solution customization.
• Proposal Development: Assist in the development of technical proposals, including solution descriptions, diagrams, and cost estimations.
• Competitive Analysis: Analyse competitor offerings and identify key differentiators for Identigate’s solutions.
• Product Demonstrations: Deliver engaging and informative product demonstrations, showcasing the functionality and benefits of Identigate’s offerings.
• Technical Training: Provide technical training and support to the sales team on Identigate’s products and solutions.
• Relationship Building: Build and maintain strong relationships with key technical stakeholders at customer organizations.
• Comprehensive Site Survey and Understanding client Gaps: Work closely with customers to gather detailed site details, get a full view of customer gap and scope solutions aligned to customer requirements.
• Market Awareness: Stay up to date on industry trends, emerging technologies, and competitive landscape in the IT security space.
• Sales Support: Provide technical support to the sales team throughout the sales cycle, from initial qualification to deal closure.
• Collaboration: Collaborate effectively with internal teams, including sales, marketing, and engineering, to ensure seamless execution of sales strategies.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Technical Pre-Sales Engineer or similar role.   
• Strong understanding of IT enabled systems concepts, technologies, and solutions 
• Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.   
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.   
• Experience with Mobile and Web Software as A Service (Saas) Solutions and cloud platforms, is a plus.
• Relevant certifications (e.g., CISSP, CCSP, CompTIA Security+) are a plus.

• Reports to the Technical Manager. 
• Works closely and collaboratively with the System Engineers, Developers, sales and account teams.

• Drive Pre-Sales Support:
  • Contribute to increased win rates in deals where technical presales support is provided.
  • Influence the growth of the sales pipeline through effective technical demonstrations and presentations.
  • Improve demo-to-qualified-lead conversion rates.
• Demonstrate Technical Expertise:
  • Deliver high-quality product demonstrations and Proof-of-Concepts (POCs) that clearly articulate value.
  • Maintain and expand deep product knowledge, effectively addressing complex technical inquiries.
  • Ensure efficient utilization of presales capacity, optimizing time spent on impactful sales opportunities.
• Enhance Customer Engagement:
  • Achieve high customer satisfaction ratings through exceptional presales interactions.
  • Maintain and increase deal momentum by ensuring consistent and effective customer touchpoints.

• Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
• A collaborative and inclusive work culture that fosters growth and learning.
• Opportunity to lead significant projects and work closely with clients.
• Competitive compensation and benefits package.