We are a leading provider of innovative software solutions that addresses challenges associated with managing – People, Facilities and Assets in emerging markets.

Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.  

Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke)

Who We are Looking for?

We’re looking for a highly dynamic, passionate and results-driven Sales Key Account Manager to drive our sales strategy for the Ugandan Market. Your primary role will be to actively seek out and engage customer prospects, develop new relationships, nurture and maintain existing ones. 

Our ideal candidate is someone with at least 2 years experience in direct sales. You should be an outstanding communicator with excellent interpersonal and analytical skills.

• Meet sales Targets and customer engagement objectives. 
• Qualify prospective target market as per business plan. 
• Present, promote and sell Identigate products/services using clearly outlined go to market strategies and compelling value propositions. 
• Establish, develop and maintain positive business and  customer relationships 
• Reach out to customer leads through various channels including but not limited to scheduled calls, meetings, events, conferences, referrals and social media profiles. 
• Gather market intelligence and key customer data to help the  company in decision-making towards meeting the company  sales targets 
• Keep abreast of industry best practices and trends  
• Schedule Quarterly Business Review meetings with Key customer accounts. 
• Monitor and track key accounts due for renewals and upsell opportunities. 
• Collaborate with technical teams and escalate support requirements. 
• Monitor potential risks and threats, e.g. customer churn, competitive threats, and change requests. 
• Monitor industry trends to identify potential market opportunities and develop plans to utilize those markets to expand our revenue.

MEASURES 

• Achieves sales targets and assigned KPI’s 
• Submits daily, weekly, monthly, and quarterly performance reports.  
• Maintains high customer satisfaction ratings 
• Continuously improves and positively responds to  constructive feedback

ALIGNMENT 

• Reports to the Sales Manager.  
• Works closely and collaboratively with, technical, sales, admin, finance and operations teams. 

SKILLS

• BSC/BA degree or equivalent 
• Proven experience with Business Relationship Management (BRM)  and Customer Relationship Management (CRM) practices with  ability to build productive business professional relationships 
• Prior experience and familiarity of the specified sector is an added advantage 
• Excellent selling, communication and negotiation skills  with Proven track record in Corporate Sales, cold calling  and face to face customer engagement 

Preferred skills for the Role

• Time management and organizational skills 
• Disciplined, self-motivated and comfortable working with little  or no supervision 
• Relationship management skills and openness to honest  feedback 
• Exhibit excellent written & verbal communication skills. 
• Strong communication, organizational and interpersonal skills 
• Has an entrepreneurial spirit.

Indicators

• Monthly Pipeline Growth targets 
• Monthly Sales Growth targets 
• Leads Generated Per Month 
• Leads to Opportunity Conversion Rates 
• Opportunity to order conversion Rate 
• Customer Touch Points (Calls, Emails etc.) 
• Average Deal Size 
• Customer Retention and Churn Rates 
• Average leads to order conversion time 
• Customer product demos
• Market intelligence and information gathering 
• Sales performance reporting. 

• Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
• A collaborative and inclusive work culture that fosters growth and learning.
• Opportunity to lead significant projects and work closely with clients.
• Competitive compensation and benefits package.