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Sales, Technical Support
Kenya
Posted 1 month ago
POSITION  OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are looking for We are seeking an experienced Pre-Sales Engineer to join our team in Kenya. You will be responsible for providing technical expertise and guidance throughout the pre-sales and post-sales cycles. You will work closely with the sales team to understand our customer needs, develop and present technical solutions, and demonstrate the value of Identigate's offerings.  This role requires a strong technical foundation, excellent communication skills, and the ability to contribute to customer-facing pre-sales activities.
JOB RESPONSIBILITIES  Responsibilities:
  • Solution Design & Presentation: Design and present compelling technical solutions that address customer business challenges and demonstrate the capabilities of Identigate's products and services.
  • Technical Expertise: Act as the technical expert during the sales process, answering customer questions, addressing concerns, and providing in-depth product demonstrations.
  • Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify opportunities for solution customization.
  • Proposal Development: Assist in the development of technical proposals, including solution descriptions, diagrams, and cost estimations.
  • Competitive Analysis: Analyse competitor offerings and identify key differentiators for Identigate's solutions.
  • Product Demonstrations: Deliver engaging and informative product demonstrations, showcasing the functionality and benefits of Identigate's offerings.
  • Technical Training: Provide technical training and support to the sales team on Identigate's products and solutions.
  • Relationship Building: Build and maintain strong relationships with key technical stakeholders at customer organizations.
  • Comprehensive Site Survey and Understanding client Gaps: Work closely with customers to gather detailed site details, get a full view of customer gap and scope solutions aligned to customer requirements.
  • Market Awareness: Stay up to date on industry trends, emerging technologies, and competitive landscape in the IT security space.
  • Sales Support: Provide technical support to the sales team throughout the sales cycle, from initial qualification to deal closure.
  • Collaboration: Collaborate effectively with internal teams, including sales, marketing, and engineering, to ensure seamless execution of sales strategies.
QUALIFICATIONS AND KEY COMPETENCIES 
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience as a Technical Pre-Sales Engineer or similar role.   
  • Strong understanding of IT enabled systems concepts, technologies, and solutions 
  • Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.   
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.   
  • Experience with Mobile and Web Software as A Service (Saas) Solutions and cloud platforms, is a plus.
  • Relevant certifications (e.g., CISSP, CCSP, CompTIA Security+) are a plus.
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager. 
  • Works closely and collaboratively with the System Engineers, Developers, sales and account teams.
ACCOUNTABILITIES AND PERFORMANCE MEASURES We measure success in this role by your ability to:
  • Drive Pre-Sales Support:
    • Contribute to increased win rates in deals where technical presales support is provided.
    • Influence the growth of the sales pipeline through effective technical demonstrations and presentations.
    • Improve demo-to-qualified-lead conversion rates.
  • Demonstrate Technical Expertise:
    • Deliver high-quality product demonstrations and Proof-of-Concepts (POCs) that clearly articulate value.
    • Maintain and expand deep product knowledge, effectively addressing complex technical inquiries.
    • Ensure efficient utilization of presales capacity, optimizing time spent on impactful sales opportunities.
  • Enhance Customer Engagement:
    • Achieve high customer satisfaction ratings through exceptional presales interactions.
    • Maintain and increase deal momentum by ensuring consistent and effective customer touchpoints.
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects and work closely with clients.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile. 

Job Features

Job Category

Technical Support

We are seeking an experienced Pre-Sales Engineer to join our team in Kenya. You will be responsible for providing technical expertise and guidance throughout the pre-sales and post-sales cycles. You w...

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Product & Engineering
Kenya
Posted 1 month ago
POSITION  OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are looking for We’re looking for a highly experienced and competent Back-end Software Engineer to join our growing team in Kenya.  You’ll work with an efficient and professional team of software developers to build the next generation of applications that addresses real gaps in emerging markets. You will work  in an agile environment with little supervision. You should embody a passion for continuous improvement and test-driven development. As a  Back-End Software Engineer some of your key roles will include,  design, develop, and implement robust and scalable server-side applications. You will focus on the logic, databases, and APIs that enable front-end applications and other systems to function. You are required to be proficient in server-side programming languages, database management, and system architecture. You will ensure optimal performance, security, and reliability of the back-end infrastructure. 
JOB RESPONSIBILITIES  Responsibilities:
  • Development and Implementation:
    • Write clean, efficient, and well-documented code using server-side programming languages (e.g., Python, Java, Node.js, Go, Ruby, C#).
    • Develop and maintain APIs (RESTful, GraphQL) for communication between front-end and back-end systems.
    • Implement business logic and data processing algorithms.
    • Build and manage microservices architecture.
  • Database Management:
    • Design, implement, and optimize database schemas (SQL or NoSQL).
    • Write and optimize database queries for performance.
    • Manage database backups and recovery.
    • Implement data security and integrity measures.
  • Server-Side Architecture:
    • Design and implement scalable and reliable server architectures.
    • Configure and manage web servers (e.g., Apache, Nginx).
    • Deploy and manage applications on cloud platforms (e.g., AWS, Azure, GCP).
    • Implement caching strategies to improve performance.
  • Testing and Debugging:
    • Write unit and integration tests to ensure code quality.
    • Debug and resolve complex issues in the back-end system.
    • Conduct performance testing and optimization.
    • Participate in code reviews.
  • Collaboration and Communication:
    • Work closely with front-end engineers, product managers, and other stakeholders.
    • Communicate technical concepts clearly and effectively.
    • Participate in agile development processes.
    • Contribute to technical documentation.
  • Security:
    • Implement security best practices to protect sensitive data.
    • Address security vulnerabilities.
    • Implement authentication and authorization.
  • Monitoring and Maintenance:
    • Monitor server performance and identify bottlenecks.
    • Perform regular maintenance and updates.
    • Implement logging and monitoring tools.
    • Respond to and resolve production issues.
Skills and Qualifications:
  • Programming Languages: Proficiency in one or more server-side programming languages (e.g., Laravel, Java, Node.js,).
  • Databases: Strong understanding of relational and/or NoSQL databases (e.g., MySQL, PostgreSQL).
  • APIs: Experience with RESTful and/or GraphQL API development.
  • Cloud Platforms: Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
  • Version Control: Proficiency with version control systems (e.g., Git).
  • Operating Systems: Understanding of Linux environments.
  • Web Servers: Knowledge of web servers (e.g., Apache, Nginx).
  • Testing: Experience with unit testing, integration testing, and performance testing.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Communication: Excellent communication and collaboration skills.  
  • Frameworks: Knowledge of back end frameworks such as, Django, Spring, Express.js, Ruby on Rails, or similar.
  • Containerization: Experience with Docker and Kubernetes is a plus.
  • DevOps: Familiarity with DevOps practices and tools is a plus.
KEY COMPETENCIES
  • Education: Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).  
  • Proficiency with languages such as Java, Ruby, PHP, MySQL, SQL, and Python
  • Proficiency in at least one of the following: JavaScript, Ajax, jQuery, HTML, CSS, Bootstrap
  • Understanding of object-oriented programming
  • Experience with the design and implementation of APIs
  • Understanding of code versioning tools such as SVN, Git, and Mercurial
  • Understanding of code management tools such as Subversion, Git, and Helix Core
  • Understanding of code deployment tools such as Jenkins, Capistrano, and Electric Flow
  • Excellent time-management and communication skills
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager. 
  • Works closely and collaboratively with the System Engineers, Developers, sales and account teams.
ACCOUNTABILITIES AND PERFORMANCE MEASURES Reliability and Performance:
  • System Uptime:
    • Percentage of time the back-end system is operational.
  • Response Time:
    • Average time taken for the server to respond to requests.
  • Error Rate:
    • Frequency of errors occurring in the back-end system.
  • Requests Per Second (RPS):
    • Number of requests the server can handle concurrently.
  • Mean Time to Recovery (MTTR):
    • Average time taken to restore the system after a failure.
Code Quality and Development Efficiency:
  • Code Coverage:
    • Percentage of code covered by automated tests.
  • Deployment Frequency:
    • How often code changes are deployed to production.
  • Change Failure Rate:
    • Percentage of deployments that result in failures.
  • Cycle Time:
    • The time it takes to complete a task.
Collaboration and Process:
  • Participation in Code Reviews:
    • Active involvement in reviewing colleagues' code.
  • On-Time Delivery:
    • Percentage of projects or tasks delivered within deadlines.
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile.   

Job Features

Job Category

Back-end engineer, DevOps engineer

We’re looking for a highly experienced and competent Back-end Software Engineer to join our growing team in Kenya. You’ll work with an efficient and professional team of software developers to b...

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Kenya
Posted 1 month ago
POSITION OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are looking for We are seeking a highly organized and detail-oriented Project Management Coordinator to join our growing team in Kenya. You will play a pivotal role in ensuring that all projects are completed on time, within budgets, and meet high quality standards. You will act as a liaison between Identigate internal  teams and clients; taking the lead in developing project timelines, creating schedules, and overseeing progress to make sure project goals and objectives are met.
JOB RESPONSIBILITIES  Project Planning & Coordination
  • Liaise with clients and internal teams to identify and define Project Objectives, requirements, scope and expected deliverables
  • Prepare comprehensive project action plans, including resources, timeframes and budgets
  • Design and control project schedules, Set actions, timeframes and assign responsibilities
  • Collaborate with Finance teams to prepare project budgets
Communication, Reporting and Coordination
  • Act as the point of contact and communicate project status to all stakeholders. 
  • Coordinate project management activities, resources, equipment and information
  • Collect and collate customer feedback and information and set actionable tasks that address them
  • Regularly update management, project teams and clients on projects progress
Project Management
  • Organize Project teams and stakeholder meetings
  • Collaborate with Finance teams to prepare project budgets
  • Oversee project resources procurement
  • Monitor project progress and handle any issues that arise
Documentation Management
  • Create and maintain comprehensive project documentations, plans and reports
  • Manage project records and documentation.
  • Record Project Review Meetings Minutes
Risk Management
  • Prepare and Manage Project Risk Management Plans,
  • Track, Analyze and communicate project risks and opportunities.
  • Work with the Key account managers and Engineering teams to eliminate blockers
KEY COMPETENCIES
  • BSc in Project management, Business Administration,  IT or related field
  • Project management certification 
  • Minimum 2 years experience in handling mid-sized to large enterprise ICT related  projects.
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Excellent written & verbal communication skills.
  • Strong communication, organizational and interpersonal skills
  • Familiarity with risk management and quality assurance control
  • Hands-on experience with project management tools & Spreadsheets (e.g. Jira, Slack, Google Sheets and Microsoft Project)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
Preferred skills for the Role:
  • Ability to work in a fast-paced, high-pressure environment. 
  • Approach others’ problems with compassion and a desire to keep problem-solving an issue until you understand what is going on.
  • Are motivated to help the organization to grow through providing stellar service to our customers.
  • Entrepreneurial mindset
  • PMP / PRINCE2 certification is a plus
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager.
  • Works closely and collaboratively with all team leads
ACCOUNTABILITIES AND PERFORMANCE MEASURES
  • Accurately maintains task details and reports on the same on a weekly basis.
  • Maintains timelines and ensures all deadlines are met. 
  • Must be flexible and display initiative in working on new tasks.
  • Keeps an accurate record of projects’ status and informs supervisors of any delays or key issues.
  • Meets project budgets and associated costs. 
  • Communicate to stakeholders regularly as per project guidelines. 
  • Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
  • Meets all deadlines as indicated by the immediate supervisor
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects and work closely with clients.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile. 

We are seeking a highly organized and detail-oriented Project Management Coordinator to join our growing team in Kenya. You will play a pivotal role in ensuring that all projects are completed on time...

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Sales
Kenya
Posted 1 month ago
POSITION OVERVIEW  About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are Looking for? We’re looking for a highly dynamic, passionate and results-driven Sales Key Account Manager to drive our sales strategy for the Ugandan Market. Your primary role will be to actively seek out and engage customer prospects, develop new relationships, nurture and maintain existing ones.  Our ideal candidate is someone with at least 2 years experience in direct sales. You should be an outstanding communicator with excellent interpersonal and analytical skills.
JOB RESPONSIBILITIES 
  • Meet sales Targets and customer engagement objectives. 
  • Qualify prospective target market as per business plan. 
  • Present, promote and sell Identigate products/services using clearly outlined go to market strategies and compelling value propositions. 
  • Establish, develop and maintain positive business and  customer relationships 
  • Reach out to customer leads through various channels including but not limited to scheduled calls, meetings, events, conferences, referrals and social media profiles. 
  • Gather market intelligence and key customer data to help the  company in decision-making towards meeting the company  sales targets 
  • Keep abreast of industry best practices and trends  
  • Schedule Quarterly Business Review meetings with Key customer accounts. 
  • Monitor and track key accounts due for renewals and upsell opportunities. 
  • Collaborate with technical teams and escalate support requirements. 
  • Monitor potential risks and threats, e.g. customer churn, competitive threats, and change requests. 
  • Monitor industry trends to identify potential market opportunities and develop plans to utilize those markets to expand our revenue.
ACCOUNTABILITIES AND  PERFORMANCE   MEASURES 
  • Achieves sales targets and assigned KPI’s 
  • Submits daily, weekly, monthly, and quarterly performance reports.  
  • Maintains high customer satisfaction ratings 
  • Continuously improves and positively responds to  constructive feedback
ORGANIZATIONAL   ALIGNMENT 
  • Reports to the Sales Manager.  
  • Works closely and collaboratively with, technical, sales, admin, finance and operations teams. 
QUALIFICATIONS &   SKILLS
  • BSC/BA degree or equivalent 
  • Proven experience with Business Relationship Management (BRM)  and Customer Relationship Management (CRM) practices with  ability to build productive business professional relationships 
  • Prior experience and familiarity of the specified sector is an added advantage 
  • Excellent selling, communication and negotiation skills  with Proven track record in Corporate Sales, cold calling  and face to face customer engagement 
Preferred skills for the Role
  • Time management and organizational skills 
  • Disciplined, self-motivated and comfortable working with little  or no supervision 
  • Relationship management skills and openness to honest  feedback 
  • Exhibit excellent written & verbal communication skills. 
  • Strong communication, organizational and interpersonal skills 
  • Has an entrepreneurial spirit.
Key Performance   Indicators The applicant shall achieve and surpass the following KPI’s 
  • Monthly Pipeline Growth targets 
  • Monthly Sales Growth targets 
  • Leads Generated Per Month 
  • Leads to Opportunity Conversion Rates 
  • Opportunity to order conversion Rate 
  • Customer Touch Points (Calls, Emails etc.) 
  • Average Deal Size 
  • Customer Retention and Churn Rates 
  • Average leads to order conversion time 
  • Customer product demos
  • Market intelligence and information gathering 
  • Sales performance reporting. 
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects and work closely with clients.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your sales experience and qualifications that best suits the job profile. 

Job Features

Job Category

Sales and Marketing Executive

We’re looking for a highly dynamic, passionate and results-driven Sales Key Account Manager to drive our sales strategy for the Ugandan Market. Your primary role will be to actively seek out and eng...

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Technical Services Coordinator, Technical Support
Kenya
Posted 1 month ago
POSITION OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are Looking for? We are seeking a highly organized and detail-oriented Technical Support Engineer to join our growing team in the Ugandan Market. You will play a pivotal role in ensuring the smooth operation of our technical department by providing logistical support, facilitating communication, and assisting with technical tasks.
JOB RESPONSIBILITIES  Responsibilities
  • Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.
  • Manage and maintain project documentation, including schedules, reports, and inventory.
  • Create presentations and other materials to support technical projects and staff.
  • Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
  • Schedule meetings, appointments, and travel arrangements for technical staff.
  • Assist with maintaining an organized and efficient technical workspace.
  • Perform other duties as assigned.
KEY COMPETENCIES Qualifications 
  • Bachelor's Degree in Computer Science , Business and IT or related field. 
  • Minimum of 2 years of experience in a technical or customer service environment.
  • Strong organizational and administrative skills with a keen eye for detail.
  • Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • A willingness to learn and adapt to new technologies.
Preferred skills for the Role:
  • Experience working in a technical environment (for an IT services/Solutions Organization).
  • A strong understanding of ICT Industry technical concepts
  • Project management experience.
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager. 
  • Works closely and collaboratively with the Technical, project management and sales teams. 
ACCOUNTABILITIES AND PERFORMANCE MEASURES
  • Accurately maintains task details and reports on the same on a weekly basis.
  • Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
  • Keeps an accurate record of projects’ status and informs supervisors of any delays or key issues.
  • Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
  • Meets all deadlines as indicated by the immediate supervisor
  • Maintain all our systems uptimes as per our clients contracts.
  • Deliver on all projects and assignments as per contractual obligations. 
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile. 

Job Features

Job Category

Technical Support

We are seeking a highly organized and detail-oriented Technical Support Engineer to join our growing team in the Ugandan Market. You will play a pivotal role in ensuring the smooth operation of our te...