Greetings,

As we close another remarkable year, we’re excited to share some of the most meaningful developments, milestones, and stories that shaped 2025 for Identigate Integrated Solutions.

This recap highlights what mattered most: improvements that made your work easier, safer, and more efficient.

Product Improvements & Releases

This year, we focused on upgrades that solved real customer pain points and strengthened day-to-day operations for businesses across the region.

Performance Enhancements

One of the biggest upgrades came from our enhanced Soja VMS, now equipped with Offline Mode, ensuring surveillance continuity even during network downtime.
Customers in remote, bandwidth-challenged locations particularly benefited, experiencing more stable video capture and playback.

Integrations That Saved Time

This year, Identigate Systems expanded its connectivity, integrating with Access Contract and a variety of third-party APIs. These integrations enabled automation that previously required manual handling, helping customers save an estimated 2 – 4 hours per week on administrative tasks.

Customer Success Spotlight

A Safer, Smarter School Pick-Up & Drop-Off Experience

Many schools continue to struggle with confusion, delays, and accountability gaps caused by manual student pick-up processes. This year, we partnered with one of the region’s leading international schools to implement the Parent App, creating a smoother and more secure experience for families.

The Parent App Advantage

Impact at a Glance

• Accelerated pick-up time
• Reduced congestion at the school gate
• Higher adoption among parents
• Strong uptime performance across all platforms
• Improved operational clarity for staff

This collaboration set a new benchmark for school safety and convenience in the region

Industry Impact

Across sectors, education, real estate, logistics, corporate offices, and manufacturing organizations reported improvements in speed, operational clarity, and user confidence as a result of Identigate’s evolving platforms.
Our systems played a key role in driving safer, more efficient environments without adding administrative burdens.

Company Growth & Milestones

Celebrating 10 Years of Identigate

This year marked a decade of innovation and service. Ten years of partnering with businesses, adapting to evolving security needs, and continuously investing in smarter, more resilient solutions. To our clients and partners, thank you for walking this journey with us.

Expanded Support Ecosystem

Operating as a 24/7/365 service organization, we strengthened our support structure to ensure faster response times and more efficient handling of issues and escalations.

A Transformative Global Partnership

We proudly announced our strategic alliance with Green Centre, a European Union–based company headquartered in the Czech Republic.

This milestone brings world-class expertise to East and Central Africa, including:

• Advanced Parking Solutions
• Robust Integrated Access Control Systems
• A wider range of global-standard products and services

This partnership reinforces our mission to deliver smarter, safer, and deeply connected environments for organizations across the region.

Behind the Scenes: Lessons From the Year

2025 taught us that every client is unique with distinct workflows, challenges, and operational rhythms. Meeting these needs required agility, flexibility, and rapid customization.

Challenges We Overcame

• Adapting platforms quickly to changing customer requirements
• Supporting diverse environments with varying infrastructure
• Maintaining performance even under unexpected operational pressures

What We Learned

Listening closely and responding swiftly builds not only better systems but stronger relationships. Many clients expressed their appreciation for this approach, and it remains a core part of who we are.

Vision for 2026

Looking ahead, our focus remains clear and grounded:

• Reliability: Strengthening uptime, stability, and performance
• Innovation: Thoughtful enhancements powered by automation and AI
• Customer Experience: Faster support, smoother interfaces, and intuitive workflows
• Scalability: Systems that grow with your organization

No big promises; just consistent, meaningful progress to help you operate with confidence.

Warm Holiday Wishes

As we conclude this phenomenal year, we send our heartfelt wishes to you, your teams, and your families.

May your holiday season be filled with joy, peace, and Christmas blessings.
May the New Year bring renewed health, prosperity, and continued success.

Thank you for making 2025 an unforgettable chapter in our story.
We look forward to connecting, securing, and innovating with you in 2026.

Warm regards,
The Team at Identigate Integrated Solutions