Job Description

Job Title:Live Delivery Operations Associate Work Location :3200 Hackberry Road Irving TX 75063 Job Type: Fulltime Full job description

Overview:

• Who we are

With more than 13000 stores in the U.S. and 84000 stores globally it is no wonder 7Eleven Inc. has been named an iconic brand. In addition to 7Eleven stores 7Eleven Inc. also operates and franchises Speedway Stripes Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927 7Eleven has built a rich 96year history filled with beloved products like Slurpee Big Gulp and Big Bite and fanfavorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now 7Eleven is on a mission to contemporize the brand and redefine convenience and we need your help.

• 
  
  How we lead.

At 7Eleven we are guided by our Leadership Principles .

• Be Customer Obsessed.
• Be Courageous with Your Point of View.
• Challenge the Status Quo.
• Act Like an Entrepreneur.
• Have an It Can Be Done Attitude.
• Do the Right Thing.
• Be Accountable.

Each principle has a defined set of behaviors which help guide the 7Eleven team to Serve Customers and Support Stores.

The Company

7Drive is 7Elevens delivery division and were on a mission to bring ondemand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants retailers and grocers.

The Opportunity

A Customer Experience Agent is responsible for the coordination of the driver pool order completion delivery assignments/availability driver notifications and on time delivery metrics within their assigned market/area.

Responsibilities

• Coordinate the OnTime Delivery Transactions by client region and area.
• Navigation and processing transactions using Skipcart Proprietary Software.
• Ability to assist in driver navigation.
• Ability to read and translate/understand maps/distance/time to destination.

• Assist New Drivers in Online Account Registration.
• Meet required metrics or service levels required by our clients.
• Adherence to the company policies and work standards.
• Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the longterm.
• Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
• Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
• Demonstrated multitasking skills in the abovelisted fields.
• Maintain a sense of urgency combined with getting work done completely accurately and in accordance with Company standards.
• Ability to work effectively in a high demand and fast paced environment.

You Bring

• High School Diploma or equivalent with 12 months experience in a servicerelated role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.
• Ability to utilize basic math computation skills.
• Fast typing skills; using a touch typing system is a plus.
• Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.

• Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
• Experience with quick service restaurants or retail operations is highly preferred.

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