Job Description

Position Summary: This position is fully responsible for the day-to-day support of all PPHP computer system users including staff, volunteers, interns, board members and others, as assigned. Position reports to Manager, IT Systems.
IT Help Desk Associate

• Primary end user support contact for desktops, laptops, printers and other devices supported by IT. 
• End user support of various applications including but not limited to Office 365, eClinicalWorks. 
• Resolve end user requests in a timely manner by meeting service level agreements. 
• Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems. • Perform post-resolution follow up with end users. 
• Travel when necessary to fix hardware issues. 
• Deploy new desktops, printers and other equipment to all locations. 
• Maintain accurate inventory of all desktops, laptops and printers. 
• Provide after-hours support as needed, including evenings and weekends. • Perform other duties, as assigned by the Manager, IT Systems. Non-Essential Functions: 
• Suggest workflow improvements and processes to management and works collaboratively with members of the department. 
• Serve and contribute to PPHP work groups and committees, as appropriate.
• Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours. 

Qualifications: Experience, Education and Licensure 

• Minimum of three or more years’ experience in IT support. 
• Associate degree, or equivalent professional experience in IT support. 
• Certifications from Microsoft or CompTIA preferred. 
• Ability to lift or move PCs, printers and related equipment. 
• Ability to travel between Suffolk, Westchester and Rockland counties or other locations, as needed with own transportation. 
• Excellent troubleshooting skills. 
• Ability to multi-task and prioritize work at hand. 
• Ability to work flexible hours, if needed. 
• Ability to work with users at all levels 

$63,000 - $75,000 annual salary depending upon new graduate or years of relevant experience. Includes: extra shift incentive program, quarterly clinician incentive program, and an additional quarterly incentive program. In addition: PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for a (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. 

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