Banking Center Manager
DEPARTMENT: Retail Department
REPORTS TO: Director of Retail Sales
SUPERVISES: Retail Staff at Respective Location
FLSA: Exempt STATUS: Full Time
EEO Classification: 1.2 First/Mid-Level Officers and Managers
JOB GRADE: 5
HOURS: Regular full-time 40 hours. Saturday rotation required.
SUMMARY: The Banking Center Manager is a Business Development and Management position responsible for building long-term relationships with existing and new customers and responsible for the day-to-day retail operations of the banking center. Coordinates and manages retail operation functions in accordance with established systems and procedures, as well as establishing and overseeing new initiatives. Develops, mentors, motivates, coaches, and evaluates the retail staff to maximize their potential. Oversees the supervision of retail staff for the bank. Partners with the Senior Relationship Banker (SRB) and/or Relationship Banker Lead on the day-to-day operations of the banking center. Partners with the Relationship Banker Coordinator in directing the training needs of the retail staff. Partners with Director of Retail Sales and the Marketing Officer on product development, product promotion, mystery shopping, and refining of customer service skills and expectations for retail staff. Liaison between retail and loan operations. Consistently monitors and evaluates policies and procedures of retail operations for necessary updates and revisions. Must be capable of performing all responsibilities of retail and consumer lending. Responsible for the development of new retail and consumer lending relationships & maintaining existing relationships. Maintains the highest level of customer service & demonstrates the company's core values in all actions .
EDUCATION & EXPERIENCE:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Retail
Lending
Business Development
ADA REQUIREMENTS : Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
REV. 12/31/2023 TV EOE/ Minorities/Women/Vets/Disabled
PI32315512eee4-30492-35170260
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