Job Description

National Indoor RV Centers (NIRVC) Assistant Service Advisor is responsible for assisting the Service Advisor in providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments. The Assistant Service Advisor also provides support to the Service Technicians, ensuring that they have the necessary parts and resources to complete repairs efficiently.

At NIRVC, our customers mean everything to us. We are focused on supporting the RV lifestyle with our service department 7 days a week. We have recently transitioned to a 7-day schedule at several of our locations, and all service & parts departments will move to this customer focused schedule in 2024. All service positions will operate on a 12-hour workday, working 3-4 days per week (with 3 or 4 days off per week) depending on their schedule. Please inquire during the interview process how this will impact the position you are applying for.

NIRVC's Assistant Service Advisor role is a base plus commission role. Average yearly earnings are between $50,000 and $60,000

• Assist Service Advisor in managing customer inquiries, complaints, and service appointments
• Greet customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
• Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
• Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
• Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
• Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
• Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
• Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
• Maintain a clean and organized work area, including the service desk, waiting area, and service bays
• Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service

Qualifications:

• Previous experience in automotive service or RV service in a management capacity
• Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
• Knowledge of RV systems and repairs preferred
• Familiarity with service software and databases preferred
• Valid driver's license
• Professional presence and appearance

Working Conditions:

• Work schedule may include evenings and weekends
• May be required to stand or sit for extended periods of time
• May be required to lift heavy objects, up to 50 pounds
• May be exposed to noise, dust, and fumes in the service bays
• May be required to work in inclement weather conditions

What we offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

• An additional 60+ days off per year with our 12-hour schedule
• Medical, Dental, and Vision – Available 1 st of the month following start date
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K (after 90 days of employment)
• Over 100 hours of PTO in the 1 st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.

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