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Technical support job openings

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Sales, Technical Support
Kenya
Posted 4 weeks ago
POSITION  OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are looking for We are seeking an experienced Pre-Sales Engineer to join our team in Kenya. You will be responsible for providing technical expertise and guidance throughout the pre-sales and post-sales cycles. You will work closely with the sales team to understand our customer needs, develop and present technical solutions, and demonstrate the value of Identigate's offerings.  This role requires a strong technical foundation, excellent communication skills, and the ability to contribute to customer-facing pre-sales activities.
JOB RESPONSIBILITIES  Responsibilities:
  • Solution Design & Presentation: Design and present compelling technical solutions that address customer business challenges and demonstrate the capabilities of Identigate's products and services.
  • Technical Expertise: Act as the technical expert during the sales process, answering customer questions, addressing concerns, and providing in-depth product demonstrations.
  • Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify opportunities for solution customization.
  • Proposal Development: Assist in the development of technical proposals, including solution descriptions, diagrams, and cost estimations.
  • Competitive Analysis: Analyse competitor offerings and identify key differentiators for Identigate's solutions.
  • Product Demonstrations: Deliver engaging and informative product demonstrations, showcasing the functionality and benefits of Identigate's offerings.
  • Technical Training: Provide technical training and support to the sales team on Identigate's products and solutions.
  • Relationship Building: Build and maintain strong relationships with key technical stakeholders at customer organizations.
  • Comprehensive Site Survey and Understanding client Gaps: Work closely with customers to gather detailed site details, get a full view of customer gap and scope solutions aligned to customer requirements.
  • Market Awareness: Stay up to date on industry trends, emerging technologies, and competitive landscape in the IT security space.
  • Sales Support: Provide technical support to the sales team throughout the sales cycle, from initial qualification to deal closure.
  • Collaboration: Collaborate effectively with internal teams, including sales, marketing, and engineering, to ensure seamless execution of sales strategies.
QUALIFICATIONS AND KEY COMPETENCIES 
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience as a Technical Pre-Sales Engineer or similar role.   
  • Strong understanding of IT enabled systems concepts, technologies, and solutions 
  • Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.   
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.   
  • Experience with Mobile and Web Software as A Service (Saas) Solutions and cloud platforms, is a plus.
  • Relevant certifications (e.g., CISSP, CCSP, CompTIA Security+) are a plus.
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager. 
  • Works closely and collaboratively with the System Engineers, Developers, sales and account teams.
ACCOUNTABILITIES AND PERFORMANCE MEASURES We measure success in this role by your ability to:
  • Drive Pre-Sales Support:
    • Contribute to increased win rates in deals where technical presales support is provided.
    • Influence the growth of the sales pipeline through effective technical demonstrations and presentations.
    • Improve demo-to-qualified-lead conversion rates.
  • Demonstrate Technical Expertise:
    • Deliver high-quality product demonstrations and Proof-of-Concepts (POCs) that clearly articulate value.
    • Maintain and expand deep product knowledge, effectively addressing complex technical inquiries.
    • Ensure efficient utilization of presales capacity, optimizing time spent on impactful sales opportunities.
  • Enhance Customer Engagement:
    • Achieve high customer satisfaction ratings through exceptional presales interactions.
    • Maintain and increase deal momentum by ensuring consistent and effective customer touchpoints.
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects and work closely with clients.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile. 

Job Features

Job Category

Technical Support

We are seeking an experienced Pre-Sales Engineer to join our team in Kenya. You will be responsible for providing technical expertise and guidance throughout the pre-sales and post-sales cycles. You w...

Quick Apply Apply Now

Technical Services Coordinator, Technical Support
Kenya
Posted 4 weeks ago
POSITION OVERVIEW    About Us We are a leading provider of innovative software solutions that addresses challenges associated with managing - People, Facilities and Assets in emerging markets. Our vision is to transform lives, positively impact customers and drive better outcomes for our stakeholders.   Our Mission is to help our customers connect the dots through great solutions that deliver good business outcomes. (More details  are about us, products and services are available on  identigate.co.ke) Who We are Looking for? We are seeking a highly organized and detail-oriented Technical Support Engineer to join our growing team in the Ugandan Market. You will play a pivotal role in ensuring the smooth operation of our technical department by providing logistical support, facilitating communication, and assisting with technical tasks.
JOB RESPONSIBILITIES  Responsibilities
  • Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.
  • Manage and maintain project documentation, including schedules, reports, and inventory.
  • Create presentations and other materials to support technical projects and staff.
  • Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
  • Schedule meetings, appointments, and travel arrangements for technical staff.
  • Assist with maintaining an organized and efficient technical workspace.
  • Perform other duties as assigned.
KEY COMPETENCIES Qualifications 
  • Bachelor's Degree in Computer Science , Business and IT or related field. 
  • Minimum of 2 years of experience in a technical or customer service environment.
  • Strong organizational and administrative skills with a keen eye for detail.
  • Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • A willingness to learn and adapt to new technologies.
Preferred skills for the Role:
  • Experience working in a technical environment (for an IT services/Solutions Organization).
  • A strong understanding of ICT Industry technical concepts
  • Project management experience.
ORGANIZATIONAL ALIGNMENT 
  • Reports to the Technical Manager. 
  • Works closely and collaboratively with the Technical, project management and sales teams. 
ACCOUNTABILITIES AND PERFORMANCE MEASURES
  • Accurately maintains task details and reports on the same on a weekly basis.
  • Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
  • Keeps an accurate record of projects’ status and informs supervisors of any delays or key issues.
  • Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
  • Meets all deadlines as indicated by the immediate supervisor
  • Maintain all our systems uptimes as per our clients contracts.
  • Deliver on all projects and assignments as per contractual obligations. 
WHY JOIN US?
  • Work with innovative, cutting-edge technology solutions in a dynamic and forward-thinking environment.
  • A collaborative and inclusive work culture that fosters growth and learning.
  • Opportunity to lead significant projects.
  • Competitive compensation and benefits package.
To apply for this job, please send an email to jobs@identigate.co.ke Include a 1 page cover letter and your most recent CV highlighting your experience and qualifications that best suits the job profile. 

Job Features

Job Category

Technical Support

We are seeking a highly organized and detail-oriented Technical Support Engineer to join our growing team in the Ugandan Market. You will play a pivotal role in ensuring the smooth operation of our te...